What we check, what we record and where our responsibility ends.
A listing is only activated after our team reviews the provider's business details and any required documents. Until that review is complete, a listing is marked as review in progress. We never describe a provider as verified unless that specific listing has been approved.
Where a category requires a licence, the document reference and expiry date are recorded. Expiring documents prompt the provider to re-submit, and a listing can be suspended if a document lapses.
MyPetDelight does not provide diagnosis, prescribing or clinical decision support. Veterinary requests are structured intake only. The clinic decides whether a request is clinically suitable and whether an established veterinarian-client-patient relationship exists.
Reviews can be restricted to verified transactions, so a rating only reflects care that was actually delivered through the platform. Where a provider has no verified transactions, no rating is shown.
Customers can reach an operations agent for booking exceptions, provider matching and complaints. Incidents raised by customers or providers are logged and tracked to resolution.
Information is shared with a partner only for the request you consented to. Consent choices are recorded and can be withdrawn. Provider staff see only what is needed for their assigned work.
